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+91 779 968 5678

Refund Policy

  • Refund Eligibility: Refunds are processed strictly in accordance with the specific cancellation terms agreed upon during booking. Reservations designated as “Non-Refundable” or booked under promotional rates are non-refundable under any circumstances.

  • Processing Timeline: Approved refunds will be credited back to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI) within 7 to 14 business days from the date of written approval.

  • Payment Gateway & Bank Charges: Payment gateway fees, bank processing surcharges, or transaction taxes incurred at the time of booking may be non-refundable and deducted from the final refund amount.

  • Failed Transactions / Duplicate Charges: In the event of a failed transaction where money was debited without generating a booking confirmation, or in cases of double debit, the excess amount will be refunded automatically to the source account within 5 to 7 working days.

  • No-Shows & Early Check-Outs: No refunds will be issued for “No-Shows” (failure to arrive on the scheduled check-in date) or early departures before the confirmed check-out date.

  • How to Request a Refund: All refund claims must be formally submitted in writing by emailing resv@katriyahotel.com along with your Booking Reference ID, payment transaction ID, and proof of payment.

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