Return Policy

• Applicability of Returns: Katriya Hotel provides hospitality services, including lodging, dining, and event facility rentals. Because these are experiential, service-based offerings, traditional physical product returns do not apply once services have been booked or consumed.

• Vouchers and Gift Certificates: Physical or digital gift vouchers, promotional room packages, and event passes issued by Katriya Hotel are non-returnable, non-exchangeable, and cannot be redeemed for cash.

• Lost and Found Belongings: Personal items left behind in guest rooms or banquet halls can be returned via courier upon request. All shipping, handling, and insurance fees associated with returning personal property are the responsibility of the guest. Unclaimed items will be disposed of after 30 days in accordance with hotel policy.

• On-Site Physical Purchases: For any packaged goods or physical merchandise purchased directly on hotel premises, returns or exchanges are accepted only if the product is undamaged, sealed, accompanied by a original receipt, and presented within 24 hours of purchase.

• Service Resolution: If you are dissatisfied with a service provided during your stay, please report it immediately to the Front Desk at info@katriyahotel.com so our management team can address and rectify the concern on-site.